Shipping Policy

Shipping with Warmly

At Warmly, we work with trusted international shipping carriers and their local delivery partners to deliver your order directly to your door. We are proud to offer shipping to customers around the world.

Payment and Verification

Your payment will be processed when you place your order. Please note that all payments are subject to verification and approval before shipping, which may take several days.

To help prevent credit card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or canceled.

Shipping Process

On average, we require 2–5 business days to process your order and prepare it for shipment.

Once your order has entered the shipping process, we are unable to make changes to the order, including address updates. We will only ship to the address provided during checkout.

Warmly ships orders during business days only. Orders are not shipped on Saturdays, Sundays, or holidays.

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking information.

For orders containing multiple items, products may ship separately and arrive at different times.

Tracking

All Warmly orders come with tracking information. You will receive your tracking number by email once your order has been dispatched.

Please note that it may take several days for tracking information to update in the carrier's system.

If your order was placed more than 5 business days ago and there is still no tracking information available, please contact us at support@getwarmly.store for assistance.

Deliveries

Shipping times vary depending on your location. While we always do our best to deliver orders as quickly as possible, specific delivery dates cannot be guaranteed.

Our estimated delivery times are:

• United States: 5–10 business days

• Canada & Europe: 5–10 business days

• Australia & New Zealand: 7–15 business days

• Mexico, Central America & South America: 15–35 business days

Please note that these estimates are in business days and do not include our 2–5 business day processing time.

While we strive to ensure timely delivery, Warmly cannot be held responsible for delays caused by circumstances beyond our control, including postal delays, customs clearance procedures, holidays, severe weather, labor disputes, or other unexpected disruptions.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and customs clearance fees once a shipment reaches the recipient's country.

These fees are the sole responsibility of the recipient. Warmly has no control over these charges and cannot predict their amount.

If a shipment is refused and returned to us, you may be responsible for any applicable import taxes and return shipping costs incurred.

Customs policies vary by country. For more information, please contact your local customs office.

Lost, Stolen, or Damaged Packages

Warmly is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If your tracking information shows that your package was delivered but you have not received it, please contact the appropriate shipping carrier and file a claim.

If your package arrives damaged, please contact us at support@getwarmly.store as soon as possible and provide your order number along with photos of the damaged package and product.

Wrong Address Disclaimer

It is the buyer's responsibility to ensure that the correct shipping address is entered before submitting an order.

Once an order has been placed, we begin processing it as quickly as possible. If your order has already entered the shipping process, we may be unable to retrieve or change the address.

Warmly is not responsible for orders delivered to an incorrect address provided by the customer.

Final Carrier Contact Responsibility

In some cases, the final delivery carrier may require additional information from the recipient to complete delivery, such as confirming a full address, providing access instructions, scheduling delivery, or verifying other shipment details.

If the final carrier contacts us regarding missing or incomplete delivery information, we will do our best to provide you with the carrier's contact details and any available information regarding your shipment.

However, it is the customer's responsibility to communicate directly with the carrier and provide any information they require to complete the delivery.

Similarly, if a package is marked as delivered but you claim that it was not received, we may provide you with the contact information of the final delivery carrier so that you can open an investigation or claim directly with them.

By placing an order on our website, you acknowledge and agree to these terms and accept responsibility for contacting the final delivery carrier when required to resolve delivery-related issues.

Stock Availability & Shipping Delays

At Warmly, we do our best to keep our products in stock and ship orders as quickly as possible.

However, due to high demand or unexpected inventory shortages, certain colors or product variations may occasionally become temporarily unavailable after an order has been placed.

If your selected variation becomes unavailable, we may offer you the option to switch to another available variation so that your order can be shipped sooner.

If you prefer to wait for your original selection, we completely understand. Our team will make every effort to ship your order as soon as the product becomes available.

Please note that temporary stock shortages may result in longer processing times. While we will always do our best to minimize delays, Warmly does not offer refunds, cancellations, or return requests solely due to delays caused by stock shortages, provided that your order is still being actively processed and will be shipped.

We appreciate your patience and understanding during these uncommon situations and remain committed to providing you with the best possible shopping experience.

Feedback

We'd love to hear from you! Whether you have feedback, questions, or concerns, feel free to reach out to us at support@getwarmly.store.

We take your feedback seriously and are always looking for ways to improve your experience with Warmly.