Refund Policy

At Warmly, Our Customers Come First!

We truly value our customers and want your shopping experience with us to be nothing short of exceptional. We understand the challenges of shopping online, and our commitment is to provide you with top-notch service so that you feel confident and satisfied with every purchase.

Return Policy

Warmly gladly accepts returns for items purchased on our website within 30 days, as long as the following conditions are met:

• The item shows no visible signs of damage or excessive use.

• All original packaging remains intact.

• The item is returned in its original condition.

• Your request aligns with our guidelines below.

Please note: If there are signs of damage, excessive use, or misuse, we may not be able to offer a full refund. In such cases, we may offer a partial refund or a replacement at our discretion.

Warmly is not responsible for damages caused by improper handling, misuse, or failure to follow the product's care and usage instructions. Refunds or replacements will not be issued for products damaged due to customer negligence.

Items cannot be returned after 30 days from the date of purchase.

To initiate a return, we may require proof of purchase, such as your order confirmation email and order number.

For all return requests, please contact us at support@getwarmly.store with your order number and the reason for your return. Our team will assist you based on the guidelines outlined here.

Exchanges

If applicable, please contact support@getwarmly.store with your order number and the reason for your exchange. Our team will guide you through the process based on our return and refund policy.

Return Shipping

You are responsible for covering the shipping costs associated with returning your item unless the item arrived defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning your order, as we cannot guarantee that we will receive a return without tracking information.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically credited to your original payment method.

Please allow 1–7 business days for your bank or payment provider to process the refund after it has been issued.

Refunds and Cancellations

Order cancellation requests must be submitted as soon as possible after placing an order.

Because we process orders quickly, we cannot guarantee that cancellation requests can be accommodated once an order has entered processing or has been shipped.

We do not accept refund requests solely due to accidental purchases or a change of mind after the applicable return period.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please first check with your bank or payment provider.

If you still have not received your refund, please contact us at support@getwarmly.store and include your order number so we can assist you.

Gifts

For returns of items purchased as gifts, please follow the return instructions outlined above.

Please note that we do not issue refunds simply because an order did not arrive in time for a special occasion. While we understand how disappointing this can be, delivery times can vary depending on the destination and circumstances outside of our control.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us at support@getwarmly.store within 48 hours of delivery.

Please include your order number along with clear photos or videos showing the issue.

If the issue is confirmed to be a manufacturing defect, shipping damage, or an incorrect item sent by us, we may offer a replacement or a full refund at no additional cost to you.

Product Care and Misuse

Warmly products are designed to be used according to the instructions provided with the product.

We are not responsible for damage caused by improper use, neglect, unauthorized modifications, accidents, or failure to follow the provided care instructions.

Misuse of Discounts & Free Offers

We want our promotions and offers to be fair for everyone.

If a customer intentionally takes advantage of a promotion or attempts to manipulate an offer, we reserve the right to cancel the order or adjust the promotional discount.

Any applicable refund may be reduced by unavoidable payment processing fees.

Feedback

We would love to hear from you! Your feedback is important to us and helps us continuously improve.

If you have any questions, concerns, or suggestions, please don't hesitate to contact us at support@getwarmly.store. We're always here to help and make your experience with Warmly as comfortable as possible.